Payment Terms

The following payments apply for any holiday home booking with InnList:

Deposit: 30% or one night's charge (whichever is greater) due at the time of confirmation

Balance: 70% due 21 days before stay commences

Payment of Deposit: Once we accept your booking a deposit must be paid AND received by us in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others. 
Late payments: The balance due must be received on or before its due date, otherwise your booking may be cancelled. Cancellation charges apply (see below).

Cancellation Policy

If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.

Cancellation ordinarily results in a cancellation charge amounting to either your deposit or 50% of the total booking charge. Cancellation within 21 days of the scheduled start of stay results in a cancellation charge amounting to 100% of the total booking charge. A $50 admin fee may also apply.

Should WE cancel the booking due to YOUR NON-PAYMENT: Should any of your payments fail to reach us by their due date we have the right to cancel the booking and your deposit will not be refunded.

Cancellation by Owner/Manager

If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.

Until your deposit has been paid AND received your enquiry is not confirmed and is able to be cancelled or declined without penalty.

Credit Card Payment

Credit card payment is available directly though our own credit card merchant for a 2.5% additional fee.
Please contact us if you would like to pay by credit card and we will send through a secure payment link for online payment.


In place of a bond, we require your credit card details. Please email through your card name, card number, expiry date and CCV number (3 digit code on the back of the card). We will enter these details into our system and a $1 authorisation transaction will be completed after which the card details will be held securely until after your stay. We recommend you send these details in two separate emails or call us on the listed number.

By staying at one of our properties, you agree that InnList has authority to charge your credit card for any damages or additional cleaning required up to the value of $500. The decision for any additional charges will be at the sole discretion of InnList and communicated to you at the earliest convenience.

Alteration to Confirmed Bookings

Any alterations to a confirmed booking which decreases the overall value of that booking, within 21 days of the arrival date, will not be eligible for any refund.

Noise, Parties & Events

The property is not to be used for any parties or gatherings. Any complaints from neighbours or council noise control officers will be immediately investigated by the property manager. If guests are found to be in breach of this policy, the property manager reserves the right to immediately evict the guests without refund. The decision to evict will be at the sole discretion of the property manager. This policy will be strictly enforced to ensure good relations with our neighbours. Local council bylaws prohibit excessive noise and infringement notices can be issued. We require guests to respect a quiet time from 10:00pm to 7:00am. Any costs in relation to council action will be charged to the guest.

Illegal Activities

InnList operates a meth checking program and properties are checked regularly for any illegal activities. Any suspicion of such activity will be passed onto the Police and any costs relating to any activity of this sort will be charged to the guest.


The renter is responsible to the owner for all breakage, damage and destruction to any property, direct and indirect costs, fines incurred, charges from third parties arising, and damage caused to the Holiday House (including any contents) during the term. The renter agrees to indemnify the owner against any losses or damages suffered by the owner as a consequence of the renter’s breach of its obligations and to immediately, on demand, reimburse the owner for all such costs.

Pet Friendly Properties

If the property you are staying at is nominated as 'Pet Friendly' and you intend to bring your pet, you must advise InnList of this fact. Once approved, it is expected that you clean up any additional mess caused by your pet including any poops to be scooped. Any damage caused by your pet will also be the responsibility of the renter and can be charged to your credit card as required up to the value outlined in our bond condition above.